• Initial washes may result in color bleeding; slight irregularities are inherent in handcrafted products.
• Avoid pairing darker colors with lighter ones to prevent color transfer.
• Dry clean or hand wash with mild liquid soap to maintain the fabric's quality.
• Color may rub off when dry; do not machine wash or tumble dry.
• Do not soak, wash separately, and gently dry inside out in the shade.
• Store your saree in a cotton cloth bag and change folds regularly to maintain its condition.
• Our product photos use natural light for accuracy, but slight color variations may occur due to camera limitations.
• Some colors may appear brighter in photos.
• Handcrafted items may exhibit minor irregularities in motifs, texture, and color, showcasing their unique character.
• Batch production results in slight variations in color, shade, and motifs, a testament to human craftsmanship.
• If you encounter a genuine quality or manufacturing defect, we are committed to providing a full refund or fulfilling your order to your satisfaction.

CANCELLATION POLICY:

If you wish to cancel your order, please do so before it is shipped. Once the order has been dispatched, cancellations are not possible. Orders typically ship within 1-3 days. We do not offer cash on delivery (COD) orders.

To cancel your order within 1 day of placing order, please send an email to support@mehzillfashion.com or reply to your order confirmation email.

RETURN & REFUND POLICY:

DOMESTIC ORDERS:

For domestic orders, we use trusted courier partners. If you receive a damaged parcel, please do not accept it. Immediately return it to the delivery person.

If you find any damaged, incorrect, or incomplete products, inform us within 3 days at support@mehzillfashion.com, providing images or include details in your order confirmation mail. We aim to resolve your issue promptly and facilitate an exchange.

No shipping charges will be deducted for damaged products. Returns/exchanges based on design, colors, and prints are not accepted. Shipping charges are non-refundable. Customized products, sale items, misprints, patches, small dye stains, and color variations from website images are not considered damaged products and are not eligible for return or exchange.

INTERNATIONAL ORDERS:

International orders are not eligible for cancel, return or exchange. In the rare event of a return, shipping the product is the customer's responsibility. Shipping charges and customs duties are the responsibility of the customer.

If you receive a damaged product in an international order, share images with us within 3 days at support@mehzillfashion.com. We will record the issue and communicate further steps promptly.

FINAL DECISION AUTHORITY:

The company holds the authority to make the final decision in any case. We strive to provide fair resolutions to ensure customer satisfaction.

WHERE CAN I CHECK MY ORDER DETAILS?

We send a confirmation email to the provided email address upon receiving the order. For further communication, you can reply to that email.

CAN I CHANGE THE SHIPPING ADDRESS AFTER PLACING THE ORDER?

Yes, you can change the shipping address before the order is shipped. Once shipped, address modifications are not possible. If changing the address to an international location, the customer is responsible for associated shipping fees. For assistance, contact us at support@mehzillfashion.com or via WhatsApp/call at +91 9136944002.

If an international order is to be delivered in India, the shipping fees can be used to add more products of the same value.

I HAVE RECEIVED ONLY PART OF MY ORDER, WHERE IS THE REST?

We dispatch from our inventory locations in Belapur, Navi Mumbai. To track the exact location of your parcel, use the shipping details provided on your email.

WHAT IS YOUR SHIPPING TIMELINE?

We generally ship orders within 2-3 days from our warehouse. Delay notifications, if any, will be communicated with reasons. For international orders, we may take 5-7 days to consolidate and ship. Shipping timelines exclude weekends and holidays.

Tracking details are updated on your provided email once the order is dispatched.

WHERE ARE MY TRACKING DETAILS?

Tracking details are sent to your email as soon as your order is shipped from our warehouse. Check your junk/spam folder if you can't find the email.

DO YOU SHIP WORLDWIDE?

Yes, we offer worldwide shipping. International shipping methods include India Post (approx. 15-20 days) and DHL/FEDEX/UPS/ARAMEX (approx. 7-10 days). Customs and import duties, if applicable, are the customer's responsibility at the time of delivery.

WHAT ARE YOUR SHIPPING CHARGES?

For international orders, shipping charges are weight-dependent and calculated at checkout. Customs and import duties, if any, are borne by the customer at the time of delivery.

For assistance, email support@mehzillfashion.com or WhatsApp/call +91 9136944002.

Photography and Color Perception:

• Note that some products and colors might appear slightly brighter in photos due to the camera lens highlighting specific colors.

Color Bleeding Caution:

• To preserve the integrity of the product, avoid washing it alongside other items, especially during the initial washes, as the dyes used may bleed.

Handmade Charm:

• Embrace the uniqueness of your handmade product, as slight irregularities in motifs, patches, and dyes stains are inherent. These distinctive features contribute to the one-of-a-kind nature of the item.